Refund policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your shawl to request a return.
To be eligible for a return:
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Your shawl must be unused, unworn, and in its original packaging.
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Tags and labels must still be attached.
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You must have the receipt or proof of purchase.
To start a return, please contact us at zardad4040@gmail.com.
Once your return is approved, we’ll send you the return address and shipping instructions.
Please note: Items sent back without requesting a return first will not be accepted.
Damages or Wrong Items
Please check your order when you receive it. If your shawl is damaged, defective, or you received the wrong item, contact us right away at zardad4040@gmail.com, and we’ll make it right.
Exceptions
We do not accept returns for:
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Used shawls
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Customized or special-order items
Refunds
Once we receive and inspect your returned shawl, we’ll notify you about your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at zardad4040@gmail.com.